Returns & Exchange Policy
We want you to love every purchase you make with us. That’s why we allow parcel opening before payment — to ensure your satisfaction and peace of mind.
Return & Exchange Window
You may request a return or exchange within 2 days of receiving your order.
To qualify, please make sure your item meets the following requirements:
• The item must be unused, unworn, and in its original condition.
• All tags and packaging must remain intact and unaltered.
• Your return or exchange request must be submitted within 2 days of delivery.
Returns / Exchanges are requested only through our email help@solthelabel.net
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Sale Items
All discounted or sale purchases are final and cannot be returned or exchanged.
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Refund Options
Once your return is received and approved at our warehouse, your refund will be processed through one of the following methods:
• Bank transfer
• Store credit
• E-wallet
Refunds will only be issued once the returned item has been inspected and approved.
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Shipping & Processing Fees
• Returns: Return shipping costs will be deducted from your refund.
• Exchanges: A shipping fee will apply for sending your replacement item.
• Restocking Fee: A 20 EGP processing fee applies to all approved returns. This covers handling, quality inspection, and repackaging.
To avoid extra charges, please make sure the item is returned exactly as received.
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Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us immediately. Submit your request through our email help@solthelabel.net so we can resolve the issue quickly.
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Late Requests
Requests submitted after the 2-day period will unfortunately not be accepted.
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By completing a return or exchange, you acknowledge that you have read and agree to this policy.